Learn more about our services by reading our FAQs
Payment for services can be performed through three ways:
Smart Mail Service (SMS) assures you that your shipments, delivered through the fastest way and in the best possible conditions to any destination, all around the world.
Receiver Payments means paying the shipping cost by the receiver. After shipping the items, at the time of delivery to the recipient, Smart Mail Service (SMS) receives its transportation cost.
Smart Mail Service (SMS) express can be performed through three ways:
Large lightweight packages are priced at their density. For example, when the space occupancy of a package is greater than its weight, the volume of the item is calculated by multiplying the length, width, and height and then dividing to 5000. all calculated in centimeters
The formula for calculating density is as follows:
Smart Mail Service (SMS) has no responsibility for your goods at times beyond the reach of the company (airport, customs, etc.); otherwise and outside of mentioned times and places, the company is obliged to maintain and goods
Due to the difference in time, customs laws, export-import rules and regulations, working days, weather conditions, as well as special situations, etc., the delivery time may be postponed in different countries. Smart Mail Service (SMS) does its best in order to provide faster delivery at the best time.
All items shall be subject to customs regulations and to the laws of the origin and destination countries.
Smart Mail Service (SMS) postal services are done through the following ways:
Door to door is a service by which Smart Mail Service (SMS) receives the goods from your door and delivers it to the customer's home or work place.
Smart Mail Service (SMS) sends all of the goods through air lines in the fastest possible time, all around the world.
Each package has a shipping number (track number) provided by the company; using this number, customers can be informed of their shipping location through Smart Mail Service (SMS) official website or by contacting company’s customer service unit.
Yes, Smart Mail Service (SMS) has this service. It is made based on the customer's request, which includes a separate fee (For more information, please contact Smart Mail Service (SMS) customer service department).
Smart Mail Service (SMS) announces its readiness in order to provide postal services with its experienced staff, for the delivery of your documents and packages to above 190 countries.
All goods not prohibited under the Customs and International Customs Regulations of the countries of origin and destination; which shall be shipped in accordance with Smart Mail Service (SMS) law.
Customers can be assured through two ways that their shipment is delivered:
Yes, changes are feasible, if the shipment does not left the company.
You should contact the customer service department in order to cancel the application.
Yes, it's possible to change the address, which includes a separate fee (For more information, please contact Smart Mail Service (SMS) customer service department).
When a person fails to deliver the goods at the destination, the sender would be contacted promptly and the shipment will be delivered after the problem has been resolved. Otherwise, the goods will be returned and the sender would be responsible for cost of the entire return process.
The delivery status of the shipment would be immediately recorded after performing the delivery, it immediately up-to-dated on the person's delivery profile. It is immediately traceable at the ‘tracking section’ in Smart Mail Service (SMS) official website.
In case of any delay in the sending process, the customer will be notified immediately through both call and email.
The tracking number of a shipment is a 9-digit number that is indicated on the bill, issued by the company at the time of receiving the shipment from the sender to the customer.
On the same day after receipt of the goods, the shipment information would quickly be recorded and can be traced accordingly.
Please contact Smart Mail Service (SMS) customer service unit in case of any problems with the shipment situation.
Please contact Smart Mail Service (SMS) customer service unit in such cases.
Smart Mail Service (SMS) starts all shipments’ sending processes day-to-day, on the receipt day of each shipment.
Smart Mail Service (SMS) services for US and Canadian countries include only documents (DOCs).
Smart Mail Service (SMS) International Post Service Weight Constraints are as follows:
Smart Mail Service (SMS) has special shipping facilities for sending of specific goods to some countries (for more information, please contact Smart Mail Service (SMS) customer service department).
Commodities such as lithium batteries, chemicals, chemical powders, liquids and sprays, toxic substances and firefighting products, etc. are considered as dangerous goods (Dangerous Goods). These goods are shipped under certain conditions according to the route and to some specific countries (for more information, please contact Smart Mail Service (SMS) customer service department).
Smart Mail Service (SMS) has no restrictions on the standard packages sent to any country. For shipments to Asia the standard size is up to the extent of (80cm * 80cm * 120cm), and for European countries the standard size is up to the extent of (200cm * 60cm * 200cm); for larger packages related written approval is required (for more information, please contact Smart Mail Service (SMS) customer service department).
Yes, special offers or special discounts are provided for customers who refer Smart Mail Service (SMS) official postal counters or agents.
Providing the original national card and a hard-copy of it, at the time of picking up the shipment by Smart Mail Service (SMS) pickup-men is mandatory.
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